Senior Helpers: Operator

San Francisco, CA
Full Time
Leap Brands
Manager/Supervisor

We’re seeking a highly driven and operationally skilled Multi-Unit Operator to oversee multiple home services locations or territories. This leader will be responsible for driving revenue growth, managing P&L performance, developing team leaders, and ensuring consistent delivery of high-quality service across all units. Ideal candidates have a strong track record in service-based industries (HVAC, plumbing, pest control, etc.) and know how to scale performance in a people-first business.

Key Responsibilities

  • Oversee daily operations across [X] home service locations or territories

  • Recruit, train, coach, and manage General Managers, Territory Leads, or Service Managers

  • Drive performance to meet/exceed revenue, profitability, and customer satisfaction goals

  • Ensure consistency in service quality, safety, and operational standards

  • Analyze KPIs, operational reports, and P&Ls to guide decisions and improve outcomes

  • Implement systems and processes that support scalable growth and operational efficiency

  • Partner with corporate leadership on marketing, staffing, and strategic planning

  • Lead by example to promote a culture of accountability, safety, and high performance

  • Identify opportunities for expansion, territory optimization, or service diversification

Qualifications

  • 3–5+ years of experience managing multiple locations, preferably in a service-based franchise or trades environment

  • Strong P&L ownership and business acumen

  • Proven ability to lead and develop multi-unit teams

  • Experience in residential or commercial services a plus (HVAC, plumbing, pest control, etc.)

  • High level of organization, accountability, and leadership presence

  • Ability to travel within assigned territory regularly

Bonus Points For:

  • Franchise or private equity-backed business experience

  • Trade certifications or operational experience in a home services vertical

  • CRM or field service management software proficiency (ServiceTitan, Housecall Pro, etc.)

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