Chief Operating Officer - Healthcare

Chicago, IL
Full Time
Leap Brands
Executive

Position Summary:

We are seeking an experienced and mission-driven Chief Operating Officer (COO) to lead and scale day-to-day operations across our organization. The COO will oversee clinical and non-clinical operations, drive performance metrics, lead strategic initiatives, and ensure exceptional care delivery across all locations and platforms. This person will serve as a key thought partner to the CEO and a culture-setter for the broader team.


Key Responsibilities:

  • Lead operations across all clinical locations, virtual services, and corporate departments.

  • Collaborate with clinical leadership to ensure smooth integration of care delivery and operational processes.

  • Establish and scale systems, SOPs, and KPIs to ensure operational excellence, compliance, and efficiency.

  • Partner with finance to manage budgets, optimize unit economics, and improve profitability.

  • Oversee talent planning and performance management for field and central ops teams.

  • Drive strategic initiatives related to growth, M&A integration, technology implementation, and expansion.

  • Serve as a cultural leader who reinforces mission, accountability, and cross-functional collaboration.

  • Ensure compliance with all state and federal healthcare regulations and payer requirements.


Qualifications:

  • 10+ years of senior operational leadership experience, preferably in behavioral health, healthcare services, or multi-site care delivery.

  • Proven track record scaling operations in a growth-oriented environment (PE-backed, VC-backed, or enterprise).

  • Strong understanding of behavioral health models, payer landscape, and regulatory requirements.

  • Exceptional leadership and communication skills; able to inspire and align diverse teams.

  • Experience with healthcare compliance, EMR systems, quality initiatives, and patient experience metrics.

  • Bachelor’s degree required; MBA, MHA, or related advanced degree preferred.

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