Director of Operations - Full Service

Chicago, IL
Full Time
Full Service Restaurant
Executive

Director of Operations

Locations: Must reside within 1–1.5 hours of assigned territory
Industry: Full-Service Dining with Bar Operations

Position Overview
A well-established, nationally recognized restaurant group is seeking an experienced, results-driven Director of Operations to oversee a group of high-volume, full-service restaurants in either the Chicago/Wisconsin or Cincinnati markets. This role is responsible for operational excellence, financial performance, and team development across multiple locations.

We’re looking for a proven multi-unit leader who thrives in a full-service dining environment with bar operations, has a strong track record of delivering results, and is passionate about creating exceptional guest experiences.

Key Responsibilities

  • Lead 8–10 restaurants within the assigned territory, ensuring operational, service, and brand standards are met

  • Recruit, develop, and mentor General Managers to deliver strong performance and leadership bench strength

  • Drive operational and financial results through effective P&L management, including food cost, labor, and controllable expenses

  • Partner with cross-functional teams to implement initiatives that enhance guest satisfaction and team engagement

  • Why This Role?
    This is a high-impact opportunity with a respected, growing brand where you’ll have the ability to shape regional performance, build a strong leadership bench, and influence guest experience at a multi-state level.

    Qualifications

  • 5+ years of multi-unit leadership in full-service casual or fine dining (bar operations required)

  • Proven ability to lead and develop teams across multiple high-volume locations

  • Strong financial acumen with a history of achieving operational targets

  • Experience managing bar programs and alcohol compliance

  • Must reside within 1–1.5 hours of assigned territory

  • Strong preference for backgrounds from brands such as Texas Roadhouse, Outback Steakhouse, LongHorn, Chili’s, BJ’s Brewhouse, Yard House, Buffalo Wild Wings, or similar

  • Not considering candidates from O’Charley’s, Olive Garden, or TGI Fridays

    • Ensure compliance with health, safety, and alcohol service regulations

    • Execute strategic initiatives, operational improvements, and guest experience enhancements

    • Actively visit restaurants on a regular basis to provide coaching, support, and performance feedback

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