Vice President of Operations - Franchise

Wilmington, NC

Full Time

Leap Brands

Executive

Position Overview:

As the Vice President of Operations, you will lead the operational strategy for both franchise and company-owned locations. Your role will be pivotal in ensuring consistency, efficiency, and profitability across all units while fostering strong relationships with franchisees. You will work closely with cross-functional teams to optimize performance, implement best practices, and drive growth.

Key Responsibilities:

Franchise Operations & Support

Oversee the operational performance of franchise locations, ensuring brand standards and SOPs are upheld.
Develop and execute operational strategies to enhance efficiency, customer experience, and profitability.
Lead a team of franchise business consultants, ensuring they provide world-class support to franchisees.
Serve as a key liaison between the franchisor and franchisees, addressing concerns, identifying opportunities, and ensuring alignment with corporate goals.
Analyze KPIs and financial performance across the franchise network, identifying trends and opportunities for improvement.

Company-Owned Units

Drive operational excellence and revenue growth in corporate-owned locations.
Implement best practices and pilot new initiatives that can be rolled out across the franchise system.
Ensure company-owned locations serve as a model for franchisees in terms of operations, customer service, and profitability.

Growth & Expansion

Partner with the development team to support franchise expansion, onboarding, and training of new franchisees.
Play a strategic role in market planning, site selection, and territory growth.
Develop and refine training programs for franchisees and their teams to enhance operational capabilities.

Leadership & Collaboration

Build and lead a high-performing operations team that supports franchisees effectively.
Collaborate with marketing, finance, and supply chain teams to ensure seamless execution of initiatives.
Stay ahead of industry trends and implement innovative strategies to maintain a competitive edge.

Qualifications:

10+ years of multi-unit operations leadership, ideally within a franchise organization.
Proven track record of driving operational efficiencies, franchise support, and profitability.
Strong understanding of franchise relations, unit-level economics, and P&L management.
Experience leading field support teams and working cross-functionally with marketing, finance, and development.
Data-driven mindset with the ability to analyze trends and implement strategic improvements.
Excellent leadership, communication, and relationship-building skills.
Travel required (~30-50%) to visit franchise locations and attend key meetings/events

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