Director of Learning and Development- Restaurants

Dallas, TX

Full Time

Leap Brands

Senior Manager/Supervisor

Job Summary:

The Regional Training Director is responsible for leading the training and development initiatives across multiple restaurant locations within a designated region. This role focuses on creating and implementing training programs that enhance employee performance, ensure consistency in brand standards, and foster a culture of continuous learning. The Regional Training Director will work closely with operations leaders, restaurant managers, and corporate teams to support the onboarding, development, and retention of high-performing teams.

Key Responsibilities:

Training Program Development & Implementation:
- Design, implement, and continuously improve training programs for front-line employees, restaurant managers, and multi-unit leaders.
- Standardize training materials and programs to ensure consistent execution across all restaurant locations in the region.
- Oversee the onboarding process for new employees, ensuring they receive comprehensive, brand-aligned training.
Leadership & Team Development:
- Identify and cultivate leadership talent through targeted development programs for restaurant managers and future leaders.
- Facilitate workshops, seminars, and hands-on training sessions for management teams focused on leadership, team building, and operational excellence.
- Mentor and coach managers on training best practices, employee development, and performance improvement.
Operational Excellence:
- Work with restaurant managers to ensure that operational standards (food safety, cleanliness, guest experience) are consistently met and that training is aligned with these expectations.
- Evaluate the effectiveness of training programs through site visits, performance metrics, and direct feedback from restaurant teams.
- Identify gaps in skills or knowledge and provide tailored solutions to improve individual and team performance.
Cross-Departmental Collaboration:
- Collaborate with operations, HR, and marketing teams to align training programs with company goals and initiatives.
- Provide input and feedback on product rollouts, new procedures, and operational changes to ensure proper training materials are in place.
- Partner with the corporate Learning & Development team to adapt national programs to regional needs.
Performance Management & Reporting:
- Track training completion, performance outcomes, and employee development within the region, providing regular reports to senior leadership.
- Develop metrics to assess the impact of training on operational performance, employee engagement, and guest satisfaction.
- Support managers in identifying high-potential employees and creating individual development plans to support their career growth.
Compliance & Certification:
- Ensure all employees are trained and certified according to company and regulatory standards (food safety, health regulations, etc.).
- Maintain up-to-date records of employee training and certifications, ensuring compliance with legal and company requirements.
- Regularly audit training records and processes to ensure consistency and effectiveness across the region.

Qualifications:

Experience:
- 5+ years of experience in training and development, preferably within the restaurant, hospitality, or retail industry.
- Proven success in multi-unit training management, with experience in fast casual or quick service restaurants being a plus.
- Strong experience in designing and implementing large-scale training programs.
Skills & Competencies:
- Strong leadership, communication, and interpersonal skills.
- Ability to develop and inspire teams through training, coaching, and mentoring.
- Excellent organizational and project management skills.
- Ability to analyze training needs and design programs that address specific business challenges.
- Proficient in Microsoft Office and learning management systems (LMS).
Education:
- Bachelor’s degree in Business, Education, Hospitality, or a related field. Advanced certifications in Training & Development or Hospitality Management are preferred.

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Director of Learning and Development- Restaurants

Job Summary:

Key Responsibilities:

Qualifications:

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