Director of Operations - Full Service

Cleveland, OH

Full Time

Leap Brands

Executive

A multi-unit restaurant organization is seeking an experienced Director of Operations to oversee a portfolio of high-volume restaurant locations. This leader will be responsible for driving operational execution, financial performance, talent development, and overall guest experience across a multi-unit territory.

The ideal candidate is currently leading multiple high-volume locations and brings a strong track record of operational consistency, people leadership, and long-term tenure within the hospitality industry.

Key Responsibilities:

• Oversee operations for 8-10 full-service restaurant locations

• Drive sales growth, profitability, labor management, and overall operational performance

• Coach and develop General Managers and operational leadership teams

• Ensure execution of operational standards, guest experience initiatives, and day-to-day excellence

• Analyze P&L performance and identify opportunities to improve margins and efficiencies

• Partner cross-functionally with leadership teams to support staffing, training, and operational initiatives

• Build a strong culture focused on accountability, development, retention, and guest satisfaction

• Lead within high-volume restaurant environments while maintaining consistency and operational discipline

Qualifications:

• Minimum 5+ years of multi-unit leadership experience within casual dining and/or fine dining restaurant operations

• Current oversight of at least 7 restaurant locations required

• Must currently be in a multi-unit leadership role

• Experience overseeing high-volume restaurant operations required

• Strong financial acumen with experience managing labor, food cost, and P&L performance

• Demonstrated tenure and career stability required

• Quick service backgrounds will only be considered if paired with substantial casual dining and/or fine dining multi-unit experience

• Strong leadership presence with the ability to develop high-performing operational teams

• Candidates must currently reside within reasonable driving distance of the assigned territory

Compensation:

Competitive base salary, bonus opportunity, and comprehensive benefits package.

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Director of Operations - Full Service

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