Director of Training & Franchise Performance

Miami, FL

Full Time

Leap Brands

Experienced

Position Overview

We are seeking a Corporate Director of Training & Franchise Performance to lead onboarding, training development, field coaching, sales education, and ongoing franchise performance initiatives across a rapidly growing franchise organization.

This is not a traditional sales training role. The ideal candidate has experience building and leading structured corporate training programs within fast-paced, performance-oriented environments. This individual understands how to develop people, create scalable systems, reinforce accountability, and improve operational execution across multiple teams and locations.

This position requires a strong balance of:

Corporate training leadership
Franchise operations support
Sales development and coaching
Field execution
Strategic planning and hands-on implementation

The role works closely with franchise owners, leadership teams, sales personnel, and operational staff to improve consistency, strengthen performance, and support long-term organizational growth.

Key Responsibilities

Franchise Onboarding & New Owner Development

Lead onboarding and training initiatives for new franchise owners and their teams
Develop structured launch plans, onboarding roadmaps, and operational training programs
Ensure franchise locations are operationally prepared and commercially positioned for successful openings
Reinforce customer experience standards, operational processes, sales systems, and brand expectations
Facilitate both classroom-based instruction and hands-on field training

Training Program Development & Learning Systems

Design, improve, and scale training programs across sales, leadership, operations, customer experience, and franchise performance
Develop SOPs, onboarding materials, presentations, accountability tools, playbooks, and educational resources
Build scalable systems for virtual learning, in-person workshops, ongoing education, and performance reinforcement
Standardize best practices and training structures across the franchise network
Support internal education platforms and continued learning initiatives

Corporate Training & Conference Leadership

Lead corporate workshops, training sessions, conferences, and development bootcamps
Deliver engaging, practical, execution-focused training programs for franchise owners, sales teams, installers, and operational personnel
Support company-wide initiatives tied to growth, operational consistency, accountability, and leadership development

Field Coaching & Performance Improvement

Travel to franchise locations to work directly alongside owners and field teams
Observe operational workflows, customer interactions, and in-home sales processes
Provide real-time coaching, accountability, and performance improvement strategies
Identify operational, communication, sales, or leadership gaps and implement actionable solutions
Support franchisees in improving close rates, customer experience, average ticket value, operational efficiency, and overall business performance

Franchise Performance & Leadership Support

Serve as a trusted advisor and performance partner to franchise owners and leadership teams
Reinforce KPI tracking, CRM utilization, reporting standards, communication expectations, and operational discipline
Partner with executive leadership to improve systems, support structures, and franchise performance initiatives
Help foster a culture centered around accountability, execution, leadership, and continuous improvement

Qualifications

Experience

5+ years of experience in corporate training, franchise training, learning & development, sales performance, or operational leadership
Proven success developing onboarding and training systems across multiple locations or teams
Experience facilitating corporate workshops, field coaching, conferences, and leadership development initiatives
Strong background building scalable systems focused on adoption, accountability, and performance improvement
Experience supporting franchise systems or multi-location operations strongly preferred
Home services industry experience preferred, including areas such as remodeling, HVAC, roofing, restoration, coatings, flooring, or construction
Strong understanding of customer experience, in-home sales, and field execution environments

Skills & Leadership Traits

Self-starter capable of operating independently in a fast-paced growth environment
Highly adaptable with the ability to manage multiple priorities simultaneously
Strong organizational skills with exceptional attention to detail and execution
Proactive mindset focused on continuous improvement and operational efficiency
Innovative thinker who contributes ideas, solutions, and strategic improvements
Strong leadership presence with the ability to influence franchise owners, operational leaders, and sales teams
Excellent communication and presentation skills, both virtually and in person
Proven ability to coach, motivate, and develop high-performing teams
Strategic thinker capable of balancing long-term initiatives with hands-on field execution
Comfortable leading training sessions ranging from one-on-one coaching to large-scale conference presentations

What Success Looks Like

Franchise owners launch confidently with strong operational readiness and execution
Teams consistently follow operational systems, standards, and performance expectations
Training programs remain scalable, organized, engaging, and aligned with company growth
Sales performance, customer experience, close rates, and operational consistency improve across the network
Franchise owners view training and support as valuable business drivers
CRM adoption, reporting consistency, communication standards, and operational accountability strengthen system-wide
Corporate training events and onboarding initiatives drive measurable business impact
Opportunities for operational improvement are proactively identified and converted into actionable solutions
Leadership can rely on this role to improve consistency, elevate standards, and support long-term franchise growth
Franchise owners view this individual as a trusted advisor helping improve leadership, execution, and business performance

Why Join

Join a fast-growing national franchise organization with significant expansion opportunities
Play a key role in shaping training, onboarding, and franchise performance initiatives company-wide
Work directly alongside executive leadership and franchise owners across the country
Blend strategic leadership responsibilities with hands-on field involvement
Help develop scalable systems that directly influence franchisee success and organizational growth
Be part of a culture centered around accountability, execution, innovation, and continuous improvement

Travel Expectations

Approximately 40–50% travel required
Travel includes franchise onboarding, field coaching, conference support, and ongoing training initiatives

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