Customer Success Representative

Whippany, NJ

Full Time

Leap Brands

Mid Level

About Us:

Leap Brands is a dynamic and growing advisory and recruitment firm known for delivering top-notch talent solutions to a diverse range of clients across industries. As we continue to expand our team, we are seeking a motivated and results-oriented Customer Success Representative to join our vibrant and collaborative environment.

Position Overview:

We are seeking a dynamic and customer-focused Customer Success Representative to join our team. The primary responsibility of this role is to serve as a dedicated point of contact for our clients and candidates, ensuring their satisfaction and success throughout the recruitment process. The ideal candidate will possess strong interpersonal skills, a passion for delivering exceptional service, and a genuine desire to help others succeed.

Responsibilities:

1. Client Relationship Management: Build and maintain strong relationships with clients, serving as their main point of contact and addressing any inquiries, concerns, or feedback.
2. Candidate Engagement: Provide personalized support to candidates throughout the recruitment process, including scheduling interviews and facilitating communication with clients.
3. Onboarding Assistance: Guide candidates through the onboarding process.
4. Performance Monitoring: Monitor the progress and performance of candidates placed in positions, proactively addressing any issues or challenges that may arise and identifying opportunities for improvement.
5. Customer Feedback: Gather feedback from clients and candidates to assess satisfaction levels and identify areas for enhancement, leveraging insights to drive continuous improvement and optimize the recruitment experience.
6. Process Optimization: Collaborate with internal teams to streamline and optimize recruitment processes, ensuring efficiency, accuracy, and alignment with best practices and industry standards.
7. Data Management: Maintain accurate and up-to-date records of client and candidate interactions in our CRM system.
8. Cross-functional Collaboration: Collaborate closely with recruiters to ensure seamless coordination and delivery of services to clients and candidates.
9. Customer Advocacy: Serve as a champion for our clients and candidates, advocating on their behalf and representing their interests within the organization.

Qualifications:

Bachelor's degree in business administration, human resources, communications, or a related field preferred.
Previous experience in customer service, account management, or a similar role, preferably in the recruitment or staffing industry.
Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients and candidates.
Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Proficiency in CRM systems, Microsoft Office Suite, and other relevant software applications.
A proactive and solutions-oriented mindset, with a passion for delivering exceptional customer service and driving customer success.
Ability to work independently as well as collaboratively within a team environment.
Flexibility and adaptability to meet the evolving needs and demands of clients and candidates.

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Customer Success Representative

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