Chief Operating Officer - TLM

Fort Lee, NJ

Full Time

Leap Brands

Senior Executive

Position Overview:

The Chief Operating Officer (COO) will be responsible for overseeing the company's day-to-day operational functions, ensuring efficient and effective service delivery, and driving strategic initiatives to support growth and profitability. The ideal candidate will have a strong background in operations management, preferably within the retail or service industry, and experience working with private equity-backed companies.

Key Responsibilities:

Operational Leadership: Provide strategic leadership and oversight of all operational activities, including the management of laundromat locations across multiple regions.
Strategic Planning: Collaborate with the CEO and executive team to develop and implement operational strategies that support the company's growth objectives and enhance customer satisfaction.
Performance Management: Establish key performance indicators (KPIs) and operational metrics to monitor and improve efficiency, quality, and customer service.
Process Improvement: Identify opportunities for process improvements and implement best practices to optimize operations, reduce costs, and increase productivity.
Team Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous improvement, and customer focus.
Budget Management: Oversee the development and management of operational budgets, ensuring alignment with financial goals and objectives.
Compliance and Safety: Ensure compliance with all regulatory requirements and company policies, maintaining a safe and secure environment for employees and customers.
Vendor Management: Manage relationships with key vendors and suppliers to ensure the timely and cost-effective procurement of goods and services.
Expansion Support: Support the company’s expansion efforts by overseeing the integration of new locations and ensuring a seamless transition into the operational framework.

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
Proven experience in an operational leadership role, preferably within the retail or service industry.
Experience working with private equity-backed companies is highly desirable.
Strong strategic thinking and problem-solving skills, with a track record of driving operational improvements and achieving results.
Excellent leadership and team management abilities, with a focus on developing and empowering employees.
Strong financial acumen and experience managing budgets and financial performance.
Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Willingness to travel as needed to support operations across multiple regions.

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Chief Operating Officer - TLM

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