Leap Brands

Project Manager - Ops Services

Leap Brands - Dallas, TX - Full Time

Position Overview:

As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant/retail] operations. This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.

Responsibilities:

  1. User Support:

    • Provide front-line technical support to end-users in the [restaurant/retail] environment.
    • Address and resolve hardware, software, and network-related issues promptly.

  2. POS Systems Management:

    • Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
    • Collaborate with vendors to troubleshoot and resolve POS system issues.

  3. Hardware and Software Maintenance:

    • Install, configure, and maintain computer hardware, software, and peripherals.
    • Conduct regular system updates and patches to ensure security and functionality.

  4. Network Support:

    • Monitor and troubleshoot network connectivity issues.
    • Collaborate with network administrators to resolve complex network problems.

  5. Data Backup and Recovery:

    • Implement and oversee data backup procedures to prevent data loss.
    • Assist in data recovery efforts in the event of system failures.

  6. Security Measures:

    • Implement and enforce IT security measures, including user access controls and antivirus software.
    • Educate end-users on best practices for maintaining security.

  7. Documentation:

    • Maintain accurate records of IT inventory, configurations, and support activities.
    • Document troubleshooting steps and solutions for common issues.

  8. Collaboration:

    • Collaborate with IT team members and other departments to address IT-related needs.
    • Participate in cross-functional projects to improve overall IT infrastructure.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 2+of experience in IT support, preferably in the [restaurant/retail] industry.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with POS systems and related technologies.
  • Strong customer service and communication skills.
Apply: Project Manager - Ops Services
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