Director of Operations - Quick Service Restaurants

Wichita, KS

Full Time

Leap Brands

Executive

Position Overview:
The Director of Operations will play a critical leadership role in driving operational excellence and scaling a multi-unit quick service restaurant (QSR) group. This individual will oversee all aspects of day-to-day operations, ensuring consistency, profitability, and quality across all locations. Reporting to the Chief Operating Officer (COO) or CEO, the Director of Operations will lead a team of area managers and support staff to meet and exceed operational goals while maintaining the brand’s high standards for service, quality, and customer satisfaction.

Key Responsibilities:

Operational Leadership:

Oversee and manage the operations of multiple restaurant locations, ensuring alignment with the company’s vision, mission, and strategic objectives.
Develop and implement operational policies and procedures to optimize efficiency, reduce costs, and improve customer experience.
Partner with corporate leadership to set and achieve revenue, profitability, and growth goals for all locations.

Team Development & Management:

Recruit, train, and mentor Area Managers, General Managers, and other operational leaders to ensure high-performing teams.
Foster a culture of accountability, continuous improvement, and operational excellence across all locations.
Conduct regular performance evaluations for team members and create development plans to build leadership pipelines.

Quality Control & Customer Experience:

Ensure consistency in service standards, food quality, and cleanliness across all locations.
Conduct regular audits and inspections to maintain compliance with health, safety, and brand standards.
Develop and monitor key performance indicators (KPIs) to evaluate customer satisfaction and operational success.

Financial Management:

Create and manage budgets for each location, monitoring and analyzing financial performance to ensure profitability.
Partner with finance teams to track expenses, control costs, and identify opportunities for revenue growth.
Drive operational efficiencies to maximize profitability while maintaining quality and service standards.

Strategic Planning & Growth:

Collaborate with leadership to identify and evaluate new market opportunities for expansion.
Lead the integration and onboarding of new locations, ensuring seamless transitions into the brand’s operational framework.
Drive innovation in operational processes, including technology adoption and menu optimization.

Vendor & Supply Chain Management:

Establish and maintain relationships with vendors to ensure timely delivery of products and supplies.
Monitor inventory levels and implement systems to minimize waste and optimize supply chain processes.

Qualifications:

Bachelor’s degree in Business Administration, Hospitality, or a related field (MBA preferred).
7+ years of experience in multi-unit operations management within the quick service restaurant or hospitality industry.
Proven track record of driving revenue growth and operational efficiency in a high-volume, fast-paced environment.
Strong leadership skills with experience managing and developing diverse teams across multiple locations.
Exceptional communication, organizational, and problem-solving skills.
Ability to analyze financial data, develop budgets, and manage P&L performance.
Experience with restaurant technology platforms, such as POS systems, inventory management, and scheduling tools.

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Director of Operations - Quick Service Restaurants

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