Franchise Business Consultant - Franchise

Wilmington, NC
Full Time
Leap Brands
Manager/Supervisor

Job Overview:

As a Franchise Business Consultant, you will play a pivotal role in supporting and guiding franchisees to ensure operational efficiency, growth, and adherence to brand standards. You will work closely with both prospective and existing franchisees to provide strategic advice, troubleshooting, and solutions to optimize business performance. This role requires a combination of operational expertise, relationship-building skills, and a deep understanding of the franchise business model.

Key Responsibilities:

  • Franchisee Support: Provide ongoing support to franchisees, including troubleshooting operational challenges, advising on marketing strategies, and ensuring adherence to franchise standards and procedures.

  • Training & Development: Conduct initial and ongoing training for franchisees and their teams on business operations, product/service offerings, customer service, and other key performance areas.

  • Operational Analysis: Evaluate franchisee operations through regular assessments and audits, providing recommendations to optimize profitability, efficiency, and compliance with franchise guidelines.

  • Business Growth: Work with franchisees to develop business strategies aimed at driving growth, increasing sales, and improving customer retention.

  • Franchise Performance Monitoring: Monitor franchise performance metrics, track KPIs, and identify areas of improvement or opportunity. Report findings to the franchise development team and corporate leadership.

  • Market Insights & Best Practices: Share industry trends, competitor analysis, and best practices to help franchisees stay competitive in their local markets.

  • New Franchisee Onboarding: Assist in the integration of new franchisees into the system, ensuring they understand operational procedures, marketing strategies, and growth objectives.

  • Franchisee Relations: Foster strong, supportive relationships with franchisees, acting as their key point of contact for operational guidance and business advice.

  • Conflict Resolution: Resolve operational disputes or challenges between the franchisee and corporate, ensuring compliance with franchise agreements while maintaining a positive relationship.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Management, Marketing, or a related field. Advanced certifications or MBA is a plus.

  • Experience:

    • 3+ years of experience in a consulting or franchise management role, ideally within a multi-unit or franchise environment.
    • Demonstrated ability to drive business performance through analysis, strategy, and operational support.
    • Strong understanding of franchise models and legal considerations.

  • Skills:

    • Excellent communication and interpersonal skills.
    • Strong analytical skills and the ability to assess financial and operational data.
    • Problem-solving and conflict resolution abilities.
    • Ability to manage multiple projects and deadlines effectively.
    • Proficiency in Microsoft Office Suite and franchise management software.

  • Travel: Ability to travel regularly (up to 50%) to franchise locations for on-site support and assessments.

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